Right of Withdrawal

for consumers

This translation is provided for your information. The German version is legally binding.

Withdraw from the contract

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires after fourteen days from the day of the conclusion of the contract; for the purchase of goods, from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Centric Software International Ltd., 20-22 Wenlock Road, N1 7GU London, England, e-mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

For the purchase of goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Exclusion and early expiry

The right of withdrawal does not apply to services related to leisure activities if the contract provides for a specific date or period of performance (Section 312g (2) No. 9 of the German Civil Code, BGB). For a contract for services, it expires when we have fully performed the service and you have previously given your express consent and acknowledged that you will lose your right of withdrawal once the contract has been fully performed.

Purchases in apps

Purchases and subscriptions you make in one of our apps via Apple's App Store or Google Play are handled by the respective store, including payment. Please request a withdrawal or refund there: from Apple at reportaproblem.apple.com, from Google as described under Refunds on Google Play. We cannot refund these payments ourselves.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form.

To Centric Software International Ltd., 20-22 Wenlock Road, N1 7GU London, England, e-mail: [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.