Cancellation

Cancel a contract, last updated: November 2026

This translation is provided for your information. The German version is legally binding.

Cancel contracts here

How to cancel

You can cancel a contract you have concluded with us via testr.software, for example a subscription or an ongoing service, at any time in text form. An e-mail is enough: [email protected]. By post, you can reach us at Centric Software International Ltd., 20-22 Wenlock Road, N1 7GU London, England.

What we need from you

So that we can clearly identify the contract, please tell us:

• your name and the e-mail address you used to conclude the contract,
• which contract you are cancelling (for example product, plan, or contract or order number),
• whether you are cancelling with notice at the earliest possible date or without notice on a specific date; for a cancellation without notice, also the reason.

If any of this is missing, the cancellation counts as an ordinary cancellation at the earliest possible date.

Confirmation

We confirm receipt of your cancellation by e-mail without delay, stating the date and time of receipt and the date on which the contract ends. If you do not receive a confirmation within two working days, please contact us again.

Notice periods

The term and notice period agreed when the contract was concluded apply. If a contract with a consumer renews automatically after the initial term, you can cancel it at any time after that with a notice period of no more than one month (Section 309 No. 9 of the German Civil Code, BGB). The right to cancel for good cause remains unaffected.

Purchases in apps

Subscriptions you have taken out in one of our apps via Apple's App Store or Google Play are managed by the respective store. Please cancel them there: on iPhone under Settings, your name, Subscriptions; on Android in the Google Play app under Profile, Payments and subscriptions, Subscriptions. We cannot end these subscriptions ourselves.

Withdrawal

A cancellation ends a contract for the future. If you want to reverse a contract you have just concluded, please read the Right of Withdrawal.